Motorhome Hire

Security Deposit
There is a refundable £250.00 Security Deposit payable by credit or debit card when booking. The amount will be debited from your account immediately. This is fully refundable on return of the vehicle to west’s, on the agreed date and time, in the same condition as it was let out to you, with the toilet empty and the interior clean including all cooking appliances, total damage excess is £500.00.
 

West’s reserves the right to increase the security deposit for specific events (e.g. sports fixtures, music festivals, etc.) to £500.00 and the total damage excess will be increased to £750.00. The hirer should be aware that the security deposit will be used to fund any loss or damage what so ever to equipment, fixtures and fittings, windows, tyres or damage to the vehicle inside and out. The rest of the damage excess in payable immediately or on the return of the vehicle at the correct date and time as agreed.
If this driver has any points or convictions on their driving licence with-in the last 5 to 10 years or person(s) or area that you are travelling to is classed as high risk then a higher deposit/excess may apply.
 

Please note we do not do any collision damage waivers.
 

This deposit in non-refundable in the event of a cancellation or if you fail to collect the vehicle.

Payment
The rental charges are required on the day of collection if not before by credit/debit card or cash. If you wish to pay the rental charges by cheque, this must be paid into the West’s office 21 working days before collection of the vehicle. The deposit and hire charges are classed as two separate payments.

Rental Periods
The rental period will start from a Saturday to the following Saturday unless stated otherwise by the lessor. The minimum hire is one week [7 days] or unless a shorter period is agreed with the lessor.

If the hirer wishes to extend the hire once they have taken the vehicle, they must inform the West’s Rental office located at: West’s Industrial Park, Todd Close, Lambs Lane North, Rainham, Essex RM13 9XX. Telephone 01708 556 237, outside of the UK telephone 0044 1708 6237 [subject to opening hours], six days before the hirer is due to return the vehicle. If the vehicle is unavailable for the extra period that the hirer wishes to extend the rental period to, the vehicle must be returned at the correct date and time originally stated and agreed. If this is not met, penalty charges will occur, minimum charge of £250.00 per day plus VAT or part thereof.

Drivers and Driving Licences
All drivers must be over 25 and under 70 years of age, free from any serious endorsements and convictions within the last five to ten years, driving more that three years and had no car accidents or claims in the past three years. If you have any of these please contact us for clearance.

Visitors to the UK must have a full international driving license. The hirer will be refused if we have any suspicions or if you cannot comply with the terms and conditions and the deposit will be non refundable.

Identification Required
Every driver that wishes to drive the vehicle must bring their full valid UK Driving Licence (if the new photo card licence you will also need to bring the A4 paper counter part) and at least two other forms of identification, one from each following section –
1] Signature ID: either valid passport or credit/debit cards.
2] Proof of Address: either household utility bill or bank statement, dated within the last three months. Any older than three months will not be acceptable.
If you International Driving Licence you will need to bring…
1] Valid Driving Licence
2] Valid Passport AND Credit Card
3] Proof Of Address: please contact the West’s office to discuss, as this can vary depending on the circumstances.

PLEASE REMEMBER - NO LICENCE AND IDENTIFICATION - NO HIRE.

Collection and Return
Vehicles are collected at the time agreed with the lessor. It is the responsibility of the hirer to notify West’s of any delays in collection of the vehicle.
Delays of 48 hours may result in us re-letting the vehicle. Auto Rentals West’s hold NO responsibility for any inconvenience caused and no deposit refund given. The vehicle will be checked round for any damage with the hirer, and if any found, it will then be stated on the hire agreement. The vehicle is to be returned on the date and time stated on the hire agreement. When returning the vehicle it will be checked in for any damage and if any damage is found you [the hirer] will be liable for the damage excess of £500.00 or stated otherwise on the hire agreement. The vehicle has to be returned to West’s in a clean and tidy condition as found on collection, with the toilet cassette and all tanks emptied. Failure to do so will incur an additional charge of £100.00 plus VAT. This will be added on top of the damage excess. If the toilet cassette is not empted a £ 45.00 plus vat will be charged.

Availability
If vehicle is not available for any reason beyond our control, we reserve the rights to refund all payments made without further liability. It is essential that an extra Travel / Holiday Insurance are taken out against any unforeseen delay, availability, breakdowns before and during the holiday, etc. Contents insurance is to be taken out by the hirer, as this is not included in the insurance cover for the vehicle. Failure to do so is at your own risk.

Continental Hire
Continental Hire is available for an additional charge and must be notified to us [West’s] on booking the vehicle. Five star breakdown cover is provided at additional charge when taking the vehicle out of the UK. If the cover is not taken out with us and the vehicle has a breakdown, it shall be at the hirer[s] own expense to get the vehicle returned to the UK. No refunds shall be given on the recovery fee, etc.

Breakdowns
In the event of a vehicle breakdown or an accident occurring, Auto Rentals West’s shall stand NO liability for additional charges such as accommodation, transportation costs, flights, losses, damage etc. An alternative vehicle shall be supplied when the vehicle is recovered back to west’s, but in the event of an alternative vehicle not being available then each day or part thereof, shall be refunded with no further liability, [as long as the accident or breakdown etc. was not your ‘the hirer/drivers’ fault]. Minor running repairs, such as tyres, punctures, bulbs, oils and other fluids are the responsibility of the hirer. It is the hirer[s] responsibility to check daily: oil, water, tyre pressures and lights. Any damage arising from failure to do so will be charged to the hirer[s]. Auto Rentals West does not accept any liability for any loss of earnings, money, etc in any form.
The hirer is liable for breakdown and callouts that are classed as the hirers/drivers negligence. For example… contaminated fuel, battery run down, lack of fuel, loss of keys and lockouts etc.

Bookings
To place a booking please contact Auto Rentals West’s on 01708 556 237 or our out of office hours number on 07751 691638 or please complete the online reservation form and send it to the address at the bottom. Please note that once we receive the booking form you will be called and given a booking confirmation number. Until you have been issued a booking confirmation number the vehicle will not be booked.

Cancellation
If the vehicle is cancelled for any reason or if the hirer does not turn up for collection, then no refund of your deposit shall be given etc.

Fuel
It is the hirer[s] responsibility to bring the vehicle back with the correct amount of fuel as indicated on the hire agreement.

Insecure Loads and Overloading
Shall be the responsibility of the hirer.

Rights Reserved
The rights are reserved to vary rates, vehicles, conditions and periods of rental at any time and refuse a rental to any person without giving a reason.

Our prices are inclusive of unlimited mileage, VAT, breakdown [in UK only], 1 x gas bottle (not full), toilet chemical and UK insurance. If the gas or toilet chemical runs out during your holiday, it is the hirer[s] responsibility to restock at their own expense. [Please note: the gas bottle and chemical is supplied with whatever is left over from the last hirer].

Also subject the terms and conditions on the reverse side of the rental agreement.

Hirer[s] may leave their car in our yard FREE of charge for the duration of their hirer at their own risk.

Office Opening Hours
Monday – Friday 8am to 5.30pm (winter season office shuts at 5pm)
Saturday 9am to 5pm
Sunday Closed
(Latest return time on a Motorhome is 4pm unless agreed otherwise)

West’s Industrial Park, Todd Close, Lambs Lane North, Rainham, Essex, England, RM13 9XX.

Tel: 01708 556 237
Fax: 01708 521 293
Out of Office hours Bookings and Enquiries: 07751 691 638
(lines are open till 8.30pm -7 days a week)